Terms & Conditions

Learning MATTERS Online Shop

Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket. When shipping is outside of NZ international fees will be applied.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed

Pricing

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") and Shipping unless stated to be. All prices are correct when published. We reserve the right to alter prices at any time.

If selected at the time of check-out an invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact and postal details are correct.

Payment options

We accept the following credit cards:

Visa, MasterCard and American Express

Credit Card Security

All credit card payments are through Shopify Payments which is a PCI Service Provider Level 1 being the highest grade of payment processing security.

 

Learning MATTERS Symposium Tickets

Ticket Transfers and Refunds 

Tickets are transferable but not refundable. To transfer a ticket to another attendee, please email events@learningmatters.co.nz with the new attendee’s details. 

In the event of unforeseen circumstances, Learning MATTERS reserves the right to move the symposia to online delivery. If this occurs, tickets will remain valid for the online format and will not be refundable. 

Learning MATTERS accepts no liability for any costs incurred due to changes in the event’s delivery format. 

If the symposia must be cancelled due to circumstances beyond our control and no online delivery is offered, a refund (less administration costs) will be provided. Refunds will be issued directly to the credit card used for the original purchase and will be processed after the scheduled symposia dates. 

No refunds will be provided for non-attendance.  

A two-day ticket cannot be split between attendees. 

Force Majeure Clause 

Learning MATTERS shall not be held liable for any failure or delay in event delivery due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government regulations, strikes, or travel restrictions. In such cases, Learning MATTERS will make reasonable efforts to provide alternative arrangements but cannot guarantee refunds beyond the stated policy.  

Event Programme and Speakers 

Learning MATTERS reserves the right to modify the event programme, which is published as an indication only. We may add, withdraw, or substitute speakers and adjust session times as needed. In the event of cancellations or changes, Learning MATTERS assumes no obligation to arrange replacement speakers. 

Code of Conduct 

All attendees are expected to conduct themselves professionally and respectfully. Any disruptive behaviour, harassment, or violation of event policies may result in removal from the symposia without a refund. 

Tickets and Entry 

After initial booking and completing payment, all attendees will receive a registration email. Attendees should print or save a copy for their records. Payment details will be sent to the person who booked the ticket — this should also be printed or saved for records. Learning MATTERS reserves the right to refuse entry if the names and email addresses provided do not align with their booking systems. It is suggested that attendees have a copy of their registration email on hand to support entry to the symposium. 

If any changes to attendee details need to be made, they should be sent by email to events@learningmatters.co.nz. All changes will be confirmed by email. 

All ticket prices are in New Zealand Dollars (NZD) and include GST. 

Insurance 

Attendees are encouraged to take out personal travel and medical insurance, which includes coverage for loss or damage of personal belongings, registration fees, accommodation, and travel expenses due to cancellation. 

Privacy & Data Protection 

Learning MATTERS collects attendee information solely for event communication and updates about future Learning MATTERS events and promotions. If you wish to opt out of promotional communications, please contact events@learningmatters.co.nz. 

Photography & Media Consent 

Photographs and video footage taken during the symposia may be used for promotional purposes, including on the Learning MATTERS website and social media platforms. 

By registering for the symposia, you confirm consent for any images or footage in which you appear to be used in Learning MATTERS marketing materials. If you do not wish to be photographed, please inform event staff on the day.